We build the autonomous agents that make your company better.
mabucon builds custom AI systems that don’t just assist your operations – they run them. Processes that took days now take minutes: precise, scalable and available 24/7.
What we do
Not off-the-shelf software. Agents that actually think.
Classic automation follows rigid if-then rules. We go further: we build autonomous AI agents that understand tasks, plan independently, operate tools and make decisions – embedded in your existing systems and secured by clear guardrails.
Understand, not just execute
Our agents capture context from emails, documents, databases and APIs – and independently derive the right next step. Always grounded in your company knowledge via RAG.
Act with tools
Through tool calling and MCP servers, the agents operate your systems: CRM, ERP, accounting, inboxes, internal tools. They read, write, verify and trigger follow-up processes.
Safe & transparent
Guardrails, approvals (human-in-the-loop) and full logging. Every action is auditable, every step traceable – GDPR-compliant and, if you wish, inside your own infrastructure.
Scales without extra cost
One agent handles one case as reliably as a thousand. Peak loads, night shifts, seasonal spikes – capacity grows instantly, without new hires or waiting times.
Use cases
Turn “that’ll take a while” into “already done”.
Typical workflows: tedious and manual before, orchestrated by agents after. We analyse your real processes individually.
From inquiry to quote
Before – manual
- Capture inquiry from email manually
- Re-type data from PDF/attachment
- Look up prices & availability
- Write, check and send the quote
With mabucon agents
- Agent reads the inquiry + attachments automatically
- Matches items, prices & stock in the ERP
- Drafts the quote in line with your rules
- Human approves – agent sends & files it
One inbox for every channel
Before – manual
- Email, messenger, phone and web forms in separate systems
- Reading and assigning every message by hand
- Answering the same standard questions again and again
- Requests in foreign languages sit unanswered
With mabucon agents
- All channels merge into one thread per customer, linked to the right case
- Agent classifies, prioritises and drafts answers from the knowledge base
- Translates incoming messages into your language, your reply goes out in the customer’s
- Escalates complex cases to exactly the right person
Reports that write themselves
Before – manual
- Export data from several sources
- Merge and clean it in Excel
- Build analyses and charts
- Format and distribute the report
With mabucon agents
- Agent pulls data via API from every system
- Validates, links and checks for anomalies
- Creates the analysis, visuals and a plain-text summary
- Distributes the report to recipients on schedule
A phone line that is never busy
Before – manual
- Calls go unanswered when everyone is busy
- Callback requests on sticky notes, callbacks pile up
- Documents only arrive after several calls
- Urgent matters get lost among routine questions
With mabucon agents
- Agent answers, speaks naturally and can be interrupted
- Identifies the request and asks the key questions right away, in other languages too
- Asks for a photo of the document via messenger during the call and reads it
- Puts urgent calls straight through, everything else lands prioritised in your system
Advertising that steers by revenue
Before – manual
- Ad platforms count clicks and form fills
- Only sales knows whether an order followed
- Revenue per channel is estimated by hand in Excel
- Budget follows gut feeling
With mabucon agents
- Agent links every enquiry to the later order and its revenue
- Reports closed deals back to the ad platforms
- Shows revenue and cost per channel, campaign and ad
- Suggests shifting budget to the channels that bring revenue
Ask your company out loud
Before – manual
- Opening the laptop for every figure
- Searching several programs until the answer is there
- No access to current data on the road
- Questions to the team that have to wait
With mabucon agents
- Ask by voice, in the car or on the go
- Assistant reads live from accounting, calendar and customer history
- Answers in natural language and can be interrupted at any time
- Changes data only after your explicit approval on your phone
Appointments that check themselves
Before – manual
- Copying appointments from the business system into the team calendar by hand
- Postponements and cancellations arrive by post and get lost
- Discrepancies only surface on the day
- Finding a stand-in by phone at short notice
With mabucon agents
- Agent mirrors appointments from your business software into the team calendar within minutes
- Checks every appointment against incoming letters
- Flags discrepancies in location, date or time immediately
- Requests a stand-in when needed and ticks it off in the calendar
Learning from every closed case
Before – manual
- Knowledge about past cases lives in heads and archives
- Similar cases are only found by chance
- Expectations about the outcome rest on memory
- The next step depends on who happens to be handling it
With mabucon agents
- Agent analyses every closed case in a structured way: starting point, course, outcome
- Finds the comparable cases for every new matter
- Shows how similar cases ended and which steps proved effective
- Proposes the next step with evidence and drafts the matching letter at the push of a button
Hundreds of thousands of pages, one question
Before – manual
- Reviewing hundreds of thousands of pages from scans, data carriers, chat exports and audio recordings
- Keyword search only finds what you already know
- Hunting down contradictions between statements and cross-references by hand
- The one decisive passage goes unnoticed
With mabucon agents
- Agent indexes everything, including poor scans, handwriting and transcribed recordings
- Searches by wording and meaning at once and rates every hit for relevance
- Answers with page citations and flags important passages the answer does not mention
- Finds contradictions, gaps and cross-references on its own
How it works
Your own agent in four steps.
Potential analysis
We examine your operations and identify the processes with the highest automation leverage – transparently rated by effort and impact.
Architecture & prototype
We design the agent architecture, define guardrails and deliver a working prototype on a real use case in a short time.
Integration
Connection to your systems (CRM, ERP, inboxes, APIs), evals and hardening. Step by step, secure and without disrupting your operations.
Operation & scaling
Monitoring, continuous improvement and expansion to more processes. You always see what the agent does and the value it creates.
What to expect
From the first idea to a running agent – predictable.
Transparency from the start: you always know what we are working on, what it costs and the value it creates.
A clear first conversation
No obligation, concrete, no sales pressure. We listen and tell you honestly whether and where AI agents pay off for you.
An honest assessment
You receive a transparent effort-vs-impact analysis – including the cases where we advise against it.
Fast, visible results
A working prototype on a real use case, instead of months of concept phases.
Full control
You keep data, decisions and approvals. The agent works for you – not the other way round.
Why mabucon
Strategy, law and technology from a single source.
Most automation projects fail not because of the technology, but because of unclear processes, missing governance and data-protection questions. We think across all three layers at once.
We understand your business, not just your code
Before we build an agent, we analyse the process behind it. We only automate what genuinely pays off – rated by effort and impact.
Data protection & compliance as a foundation
Designed to be GDPR-compliant, on request inside your own infrastructure or in EU data centres. Legal understanding is part of the team here, not an external factor.
From prototype to operation
We deliver not just a demo, but production-ready systems including monitoring, evals and continuous improvement.
Multilingual & international
Agents, interfaces and communication in German, English, Russian, Danish and Polish – for teams and markets across borders.
Full depth, no vendor lock-in
We rely on open standards (MCP, open-source models where sensible) and document things so you stay independent.
Owned by humans
Human-in-the-loop, clear approval points and a contact who takes responsibility – not an anonymous platform.
People stay at the centre
More impact per person – not fewer people.
Our AI agents take the monotonous, time-consuming assembly-line work off your team’s plate: typing, looking up, forwarding, copying. What remains is the work humans do best – decisions, relationships, creativity, growth. Your experts work on what you hired them for instead of routine. You gain speed and capacity without giving up quality or control.
About us
From building a nationwide law firm to process intelligence.
Dr. Maik BunzelFounder & Managing Directormabucon was founded in 2021 by Dr. Maik Bunzel. Building a nationwide specialist firm with several offices and thousands of cases in just a few years teaches you first-hand where organisations really lose time – and how to digitise and scale operations so that quality and speed rise together. That experience is exactly what we now translate into autonomous AI systems for businesses.
Over roughly a decade, Dr. Maik Bunzel built a specialised boutique with offices in Cottbus, Berlin and Kiel and was responsible for several thousand cases. That growth produced a deep understanding of how to automate structures, documentation and communication so that a small team can achieve a great deal.
As a certified specialist lawyer, lecturer and author, precision is not a buzzword for him but a craft. That accuracy is the foundation of our work: AI agents must not be only roughly right – they have to work in a traceable, compliant and verifiable way.
Internationally connected across the USA, Poland, Russia and Scandinavia, we design solutions to be multilingual and cross-border from the start – matching the five languages in which we support you.
Discretion
We publish no clients, no references, no case studies. What we build for you stays yours. Confidentiality is part of the architecture – not just a clause in the contract.
Eye level
No buzzword show, no inflated promises. We explain in plain terms what an agent can do, what it cannot, and where the human decides.
Transparency
Open methodology, a clear effort-vs-impact assessment, traceable costs. You always know what we do and why.
Insights
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Which of your processes could run by itself starting tomorrow?
In a free potential analysis we show you exactly where AI agents have the biggest leverage for you – no obligation, with a clear effort-vs-impact assessment.
Request potential analysisFAQ
Frequently asked questions
Conventional automation follows rigid if-then rules. An AI agent understands a task, plans the necessary steps itself, operates your systems and makes decisions within the guardrails we define together. In doing so, it works on the basis of your company knowledge.
Recurring processes involving a lot of text, documents and switching between systems are particularly suitable: for example, creating quotes from email enquiries, sorting the inbox and answering standard enquiries, or compiling reports from several data sources. We clarify which of your processes are worthwhile in the potential analysis.
In four steps: potential analysis, architecture and prototype on a real use case, integration into your systems, then operation and expansion. You see a working result early on instead of months of concept phases.
That depends on the process, the connected systems and the scope. That is why we start with a free potential analysis. You receive a transparent cost-benefit assessment in advance, even if we advise against automation.
Our agents are designed to be GDPR-compliant. On request, they run in your own infrastructure or in data centres in the EU. Legal understanding is part of our team.
Yes. Important steps are approved by a human (human-in-the-loop), guardrails limit the scope of action, and every action is logged. You can see what the agent is doing at any time.
Among others CRM, ERP, accounting, mailboxes, internal tools and databases, via interfaces (APIs) and open standards such as MCP.
Our goal is more impact per person, not fewer people. The agents take over monotonous work such as typing up, looking things up and forwarding. Your team gains time for decisions, relationships and exceptions.
No. We rely on open standards and document our work so that you remain independent.
We support you in German, English, Russian, Danish and Polish. The agents and interfaces can be multilingual as well.
Contact
Which of your workflows should become smarter first?
Briefly describe the process you would like to support or replace with AI. We will get back to you with a first, concrete assessment – no obligation and confidential.
Prefer email?
Write to info@mabucon.eu